{"id":21363,"date":"2026-08-13T08:06:52","date_gmt":"2026-08-13T08:06:52","guid":{"rendered":"https:\/\/petgine.com\/?page_id=21363"},"modified":"2026-08-13T08:06:53","modified_gmt":"2026-08-13T08:06:53","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/petgine.com\/index.php\/cancellation-refund-policy\/","title":{"rendered":"Cancellation &amp; Refund Policy`"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At <strong>Petgine<\/strong> (petgine.com), operated by Earth Corporation, we strive to ensure total satisfaction with every purchase. Please review our policy regarding order cancellations, returns, and refunds below.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Cancellation Policy<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Before Dispatch:<\/strong> You may request an order cancellation within <strong>12 hours<\/strong> of placing your order (or before the shipment is dispatched) by contacting our support team.<\/li>\n\n\n\n<li><strong>After Dispatch:<\/strong> Once an order has been processed and shipped, cancellations are no longer possible.<\/li>\n\n\n\n<li>To request a cancellation, please immediately contact our customer support at <strong>(+91)-992-593-3453<\/strong> or email <strong>info@earthcorporation.com<\/strong> with your <strong>Order ID<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Return &amp; Refund Policy<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eligibility Window:<\/strong> Returns are accepted within <strong>7 days<\/strong> of delivery if the product is unopened, unused, in its original packaging, and in a resalable condition.<\/li>\n\n\n\n<li><strong>Damaged or Incorrect Items:<\/strong> If you receive a damaged, defective, or incorrect item, please notify us within <strong>48 hours<\/strong> of delivery with clear photos or video proof so we can arrange a replacement or refund.<\/li>\n\n\n\n<li><strong>Non-Refundable Shipping:<\/strong> Original shipping fees are non-refundable. The customer is responsible for return shipping costs unless the return is due to a defective or incorrectly sent item.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Non-Refundable Items<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and pet safety reasons, certain products are non-returnable and non-refundable once opened:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used pet food, treats, and litter.<\/li>\n\n\n\n<li>Grooming products, sprays, and hygiene supplies.<\/li>\n\n\n\n<li>Items marked as &#8220;Final Sale&#8221; or promotional clearance items.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Refund Process<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once your returned package is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.<\/li>\n\n\n\n<li><strong>Approved Refunds:<\/strong> Refunds will be processed to your original payment method (or via bank transfer for COD orders) within <strong>5\u20137 business days<\/strong> after inspection.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contact Us for Cancellation &amp; Return Support<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For any queries regarding order cancellations, returns, or refund status, please contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> info@earthcorporation.com<\/li>\n\n\n\n<li><strong>Phone:<\/strong> (+91)-992-593-3453<\/li>\n\n\n\n<li><strong>Address:<\/strong> Earth Corporation, 22 Vandemataram 3 Estate, Kawada Singarava Road, Kathwada, Ahmedabad, Gujarat, India<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At Petgine (petgine.com), operated by Earth Corporation, we strive to ensure total satisfaction with every purchase. Please review our policy regarding order cancellations, returns, and refunds below. 1. Cancellation Policy 2. Return &amp; Refund Policy 3. Non-Refundable Items For hygiene and pet safety reasons, certain products are non-returnable and non-refundable once opened: 4. Refund Process [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21363","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/petgine.com\/index.php\/wp-json\/wp\/v2\/pages\/21363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petgine.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petgine.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petgine.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petgine.com\/index.php\/wp-json\/wp\/v2\/comments?post=21363"}],"version-history":[{"count":1,"href":"https:\/\/petgine.com\/index.php\/wp-json\/wp\/v2\/pages\/21363\/revisions"}],"predecessor-version":[{"id":21364,"href":"https:\/\/petgine.com\/index.php\/wp-json\/wp\/v2\/pages\/21363\/revisions\/21364"}],"wp:attachment":[{"href":"https:\/\/petgine.com\/index.php\/wp-json\/wp\/v2\/media?parent=21363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}