At Petgine (petgine.com), operated by Earth Corporation, we strive to ensure total satisfaction with every purchase. Please review our policy regarding order cancellations, returns, and refunds below.
1. Cancellation Policy
- Before Dispatch: You may request an order cancellation within 12 hours of placing your order (or before the shipment is dispatched) by contacting our support team.
- After Dispatch: Once an order has been processed and shipped, cancellations are no longer possible.
- To request a cancellation, please immediately contact our customer support at (+91)-992-593-3453 or email info@earthcorporation.com with your Order ID.
2. Return & Refund Policy
- Eligibility Window: Returns are accepted within 7 days of delivery if the product is unopened, unused, in its original packaging, and in a resalable condition.
- Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos or video proof so we can arrange a replacement or refund.
- Non-Refundable Shipping: Original shipping fees are non-refundable. The customer is responsible for return shipping costs unless the return is due to a defective or incorrectly sent item.
3. Non-Refundable Items
For hygiene and pet safety reasons, certain products are non-returnable and non-refundable once opened:
- Opened or used pet food, treats, and litter.
- Grooming products, sprays, and hygiene supplies.
- Items marked as “Final Sale” or promotional clearance items.
4. Refund Process
- Once your returned package is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed to your original payment method (or via bank transfer for COD orders) within 5–7 business days after inspection.
Contact Us for Cancellation & Return Support
For any queries regarding order cancellations, returns, or refund status, please contact us:
- Email: info@earthcorporation.com
- Phone: (+91)-992-593-3453
- Address: Earth Corporation, 22 Vandemataram 3 Estate, Kawada Singarava Road, Kathwada, Ahmedabad, Gujarat, India